Thanks for using Beckon. We take the respect and protection of your privacy and security very seriously. We are committed to following and continuously evolving best practices to support this principle.
Information related to the creation of user accounts in the Beckon Platform or that otherwise identifies you as a user of the Beckon Platform, or that you provide to us to obtain our Services, is what we call “User Information.” User Information includes certain personal data such as your name, email address, phone number, and title.
If you are a user of the Beckon Platform we may collect and process information about you on behalf of the Beckon customer (typically your employer) with whom your use of the Services is associated. If your account gets created using a third-party service (such as Google or a single sign-on service such as Okta or Active Directory), we may collect User Information about you from the third-party service (such as your username or user ID associated with that third-party service).
If you express an interest in obtaining additional information about our Services, use our web contact form, sign up for an event or webinar, or download certain content, we generally require you to provide us with your User Information.
Other non-personally identifiable data that a user submits or uploads to the Beckon Platform or otherwise provides to Beckon is not considered personal data.
We collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of the Services used, associated dates and time stamps, links you click, and other statistics related to your usage of the Services. We may use third party tools and partners to collect this information.
Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies as set forth below in the Cookies and Tracking Technologies Section.
Cookies. We collect information about you through the way in which your computer interacts with our systems. A cookie is a small piece of data that is stored on a user’s computer for activity-tracking purposes. We use persistent and session cookies on the Services. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive through the expiration time of the cookie or until you delete it. Your web browser allows you to remove persistent cookies should you wish to do so. We use session cookies to make it easier for you to navigate the Services. Persistent cookies are often used to store user preferences or may allow you to stay logged into the Beckon Platform for a certain period of time, or track your use of the Services over time.
You can instruct your browser to disallow cookies. Please note that if you disable your browser’s ability to accept cookies, you will not be able to use the Beckon Platform. The Beckon Platform also does not respond to or follow browser do not track signals.
Web beacons. Third parties employ Web beacons on our website. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. Unlike cookies, which are stored on a user’s computer hard drive, Web beacons are embedded invisibly in webpages or emails. We use Web beacons to operate, track, and improve the Services and email communications.
Web server logs and IP addresses. We maintain and track usage of the Services through web server logs and other internally developed tools. These logs provide information such as user browser type, viewed pages, requests you made to the platform or website, and results of such requests. We use IP addresses to analyze trends, administer the Services, track user’s movement, and gather broad demographic information for aggregate use. We use this information to improve the content and usability of the Services. We may use anonymized or aggregated derivations of this information to identify future Service features and functionality and to provide better customer service. We link this information to the personal information you’ve stored in the Beckon Platform. We reserve the right to share aggregate and anonymous information with third parties.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
We may collect limited location information. For example, we may use Google Analytics to convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalize the Services (for example, to display time data in the correct local time).
Our Terms of Service prohibit customers from using the Beckon Platform to collect, manage, or process Sensitive Information and we use reasonable efforts to prohibit customers that sign other agreements with us from such practice. We are not responsible for our customers’ use of information they upload to the Beckon Platform. “Sensitive Information” refers to Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
We use the information we collect for a variety of purposes, and how we use it depends on what we collect and how you use the Services.
We use your personal data as follows:
These purposes include:
Beckon may provide bulletin boards, blogs, or comment sections on our Services. Any personal data you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Beckon is not responsible for how the personal data you choose to submit in these forums is used or further disclosed.
Beckon posts customer testimonials, which may contain personal data, on the Services. We obtain the customer’s consent prior to posting a corresponding testimonial.
Service Providers. Beckon may provide personal data to our contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. For example, we use AWS for hosting our Services and we use Marketo to help us send emails to you. You should review the privacy policies of such third parties to understand how they use your data.
Feedback. If you send us a request, inquiry, feedback, or other comments (for example via a support email), We reserve the right to edit and re-publish it in our training materials, which may be displayed on our Services, in order to help us support you and other users with similar issues in an anonymized fashion.
Obligated Disclosures. We will disclose your personal data (a) if we are required to do so by law, regulation, or other government authority, or otherwise in cooperation with a new or an ongoing investigation of a governmental authority and (b) to enforce our terms of service or to protect our rights.
Merger. We may transfer your personal data to an affiliate or a successor entity upon a merger, consolidation, or other corporate reorganization in which we participate or to a purchaser or acquirer of all or substantially all of our business or assets.
Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store.
Beckon maintains a comprehensive and audited compliance and security program according to the SOC 2 standard. For more details about security at Beckon please also refer to (link to security standards).
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers, such as payment data, generally for seven years after they stop being customers, for tax purposes. We generally retain our Beckon customer data for as long as they remain a customer and for 90 days thereafter, and we retain marketing contact data for leads that have not become Beckon customers for six months. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law.
In some circumstances you can ask us to delete your data; see your legal rights below for further information.
You may manage your receipt of marketing and non-transactional communications by sending a request to opt-out to email@example.com or we may provide facilities for self-service within communications that we send or within the Beckon Platform. Users who have subscribed to the Beckon Platform cannot opt out of receiving transactional emails related to their account.
To learn more about our data processing agreements, please contact us at firstname.lastname@example.org.
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website. If you wish to exercise any of the rights set out above, please contact us (see the Questions section below for how to contact us).
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us in the first instance.
Even if you are not in the European Union, our customers may access, correct, amend, or delete your personal information other than your email address within the Beckon Platform by editing their user or organization record. To update a user profile and registration information, please sign in at https://app.beckon.com/login with your email and password, then click the person icon in top right corner and select “Profile.”
Beckon is not directed to children under the age of 16 and we do not knowingly collect personal data from children under the age of 16. If we learn that we have collected personal data of a child under the age 16, we will take reasonable steps to delete such information from our files as soon as is practicable. Please contact us at email@example.com if you believe we have any information from or about a child under the age of 16.